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Chateau Boutique

We stand behind our products and want you to be happy with them. We always do our best to take care of all our customers! If you have received a damaged or defective item, please email us at and we will make sure to handle it right away!

We only offer store credit for returns. We do not issue refunds to the original method of payment. Returns may be made within 10 days of the date you received the item. Please be sure the returning package is postmarked within that 10 day period. Cost of shipping is non-refundable, except in cases where we have made a shipping error. 

Please feel free to reach out to us with any questions regarding sizing or styling. Think of us as your personal stylist if you would like. Send all questions to Store Credit never expires. 

To receive your store credit:

  • Email us at with your tracking number for your return, including a description of which items you are returning & reason.
  • Store credit will be issued 1-2 business days after the item(s) are received.
  • Make sure all items are unused and tagged, and the return includes your original invoice.


  • The amount of your Store Credit is only for the item(s) you purchased and does not include the shipping.
  • We DO NOT send return labels, so you can send the item back however you prefer.
  • Merchandise must be unwashed and unworn.
  • Original invoice must be included in your return package. If you do not have your original invoice, you can print out your order confirmation email.
  • Sale Items are FINAL SALE!
  • All accessories are FINAL SALE!
  • Bodysuits are FINAL SALE!
  • Once your return is processed, we will email you with your store credit.
  • Any returns past the policy will not be accepted.


  • Exchanges must be the same item, but different size request.
  • We are not able to exchange for different items.
  • If you need a different size in your item, note your size exchange on your invoice and send it back us. If we have the item in stock in your requested size, we will send it to you. If we don't have your requested size, we will send you a store credit for future purchases. Email us with any questions!

Happy Shopping!

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